Privacy Policy

This Privacy Policy describes how RP CORE (Pty) Ltd trading as PickleRush Paddles(“PickleRush Paddles”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from PickleRush via picklerush.co.za (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us at:

Email: regardt@picklerush.co.za
Website: picklerush.co.za

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Under South African law, including the Protection of Personal Information Act, 2013 (“POPIA”), “Personal Information” means information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person.

Information We Collect

1. Device Information

We automatically collect certain information about your device when you visit the Site.

Purpose of collection:
To load the Site correctly, improve website performance, analyse traffic, and optimise user experience.

Source of collection:
Collected automatically through cookies, log files, pixels, analytics tools, and similar technologies.

Personal Information collected may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • Cookie information

  • Referring website

  • Pages viewed and products browsed

  • Search terms

  • Site interaction data

2. Order Information

When you place an order, we collect information necessary to process and fulfil your purchase.

Purpose of collection:
To process payments, fulfil orders, arrange shipping, communicate with you, issue invoices, provide order updates, prevent fraud, and comply with legal obligations.

Source of collection:
Collected directly from you.

Personal Information collected may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment gateways; we do not store full card details)

  • Order history

  • Delivery instructions (if provided)

3. Customer Support Information

When you contact us for support, we may collect information needed to assist you.

Purpose of collection:
To respond to enquiries, resolve issues, provide support, and improve customer service.

Source of collection:
Collected directly from you.

Personal Information collected may include:

  • Name

  • Email address

  • Phone number

  • Order number

  • Details of your enquiry or support request

  • Any other information you choose to provide

How We Use Your Personal Information

We use your Personal Information to:

  • provide products and services to you;

  • process and fulfil your orders;

  • process payments;

  • arrange delivery and shipping;

  • communicate with you regarding your orders or enquiries;

  • provide customer support;

  • detect and prevent fraud or misuse;

  • improve our Site, products, and services;

  • comply with legal and regulatory obligations; and

  • send marketing communications where you have consented to receive them.

Sharing Personal Information

We only share your Personal Information where necessary to operate our business, fulfil your order, comply with legal obligations, or protect our rights.

We may share your information with trusted third parties, including:

  • WooCommerce / WordPress – to operate and manage our online store;

  • Payment gateways (such as PayFast, Yoco, Peach Payments, Stripe, or similar providers used on our Site) – to securely process payments;

  • Courier and logistics providers – to deliver your orders;

  • Website hosting providers – to host and maintain our Site;

  • Analytics providers (such as Google Analytics) – to understand Site performance and improve user experience;

  • Marketing and advertising platforms (such as Meta/Facebook, Instagram, and Google Ads) – where applicable, for advertising and remarketing;

  • Customer communication tools – to assist with customer support and email communication.

We may also disclose your Personal Information where required to do so by law, regulation, court order, or lawful request by a public authority.

Lawful Basis for Processing (POPIA)

In accordance with POPIA, we process Personal Information only where:

  • you have consented to the processing;

  • processing is necessary to perform a contract with you;

  • processing is required to comply with legal obligations;

  • processing protects a legitimate interest of yours;

  • processing is necessary for pursuing our legitimate business interests; or

  • processing is otherwise permitted under applicable law.

Direct Marketing

Where you have consented, we may send you promotional emails, product updates, offers, or marketing communications.

You may opt out of marketing communications at any time by:

We will not send you direct marketing communications without your consent where consent is required by law.

Cookies

Our Site uses cookies and similar technologies to improve functionality, analyse traffic, and enhance your browsing experience.

Cookies may be used to:

  • remember your preferences;

  • keep products in your cart;

  • enable website functionality;

  • understand how visitors use the Site; and

  • support analytics and advertising.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Services

Our Site may use third-party tools and plugins, including but not limited to:

  • WooCommerce

  • WordPress

  • Google Analytics

  • Meta Pixel / Facebook Pixel

  • Payment gateway integrations

  • Shipping and courier plugins

  • Email marketing tools

These third parties may collect and process Personal Information in accordance with their own privacy policies.

We encourage you to review their privacy policies where applicable.

Data Retention

We retain Personal Information only for as long as necessary to:

  • fulfil the purposes outlined in this Privacy Policy;

  • comply with legal, tax, accounting, and regulatory obligations; and

  • resolve disputes or enforce agreements.

Order information may be retained for record-keeping and legal compliance purposes unless deletion is requested and retention is no longer legally required.

Your Rights Under POPIA

Under POPIA, you have the right to:

  • request access to the Personal Information we hold about you;

  • request correction or updating of your Personal Information;

  • request deletion of your Personal Information, subject to legal limitations;

  • object to the processing of your Personal Information in certain circumstances;

  • withdraw consent where processing is based on consent;

  • lodge a complaint regarding our processing of your Personal Information.

To exercise any of these rights, please contact us at regardt@picklerush.co.za.

Security

We take reasonable technical and organisational measures to protect your Personal Information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no method of transmission over the internet is completely secure, we take commercially reasonable steps to protect your information.

International Transfers

Some of our third-party service providers may process or store Personal Information outside South Africa.

Where Personal Information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers comply with POPIA and that your information remains adequately protected.

Minors

Our Site is not intended for children under the age of 18.

We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.

Any changes will be posted on this page with an updated revision date.

Complaints

If you have concerns about how we process your Personal Information, please contact us first at regardt@picklerush.co.za.

If you are not satisfied with our response, you may lodge a complaint with the South African Information Regulator:

The Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za

Last Updated

Last updated: 29 April 2026

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